FAQ
Frequently asked questions
Do you deliver internationally?
Currently, we deliver within the United Kingdom only.
How much do you charge for delivery?
Delivery is free on all orders.
How do I pay?
We accept secure payments by credit and debit card, PayPal, Apple Pay, and Google Pay.
Can I return my purchase?
Yes, returns are accepted in accordance with our Return & Refund Policy.
Do you accept returns for non-defective products?
Yes, both defective and non-defective items can be returned if they meet our return conditions.
Can I return used items?
No, items must be unused and returned in their original packaging.
What if my package is lost or delayed?
If your order is delayed or appears missing, please contact us immediately and we will assist you.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–7 business days. Total delivery time is 6–10 business days.
What if I receive a damaged or incorrect item?
Please contact us right away and we will arrange a replacement or refund.
Do you offer exchanges?
Yes, exchanges are possible if the item meets our exchange requirements.
How long do I have to request a return?
You have 30 days from delivery to request a return.
How can I track my order?
You can track your order on our “Track Your Order” page once it has shipped.
Can I cancel or change my order?
Yes, as long as the order has not yet been shipped. Please contact us as soon as possible.
How long does it take to receive a refund?
Refunds are processed within 7 business days after the returned item is received and inspected.
